Searching for Exceptional Customer Service

FMI seeks retail role models for its Store Manager Awards.

Delivering outstanding customer service and integrating a store into its community spell success for any food retailer. With its Store Manager Awards, FMI recognizes those who have gone above and beyond the ordinary to achieve these goals in the last 12 to 18 months. Do you know a manager who does? Then nominate him or her, and tell us why. Consider these qualities:

• Innovation. What new and exciting in-store programs or special events has the manager launched to improve customer service and community relations?

• Leadership. How has the manager mentored and motivated associates?



• Balance. How does the manager show great people skills as well as great operational skills?
   
• Communication. How does the manager convey the goals of the company and the store to associates?
   
• Performance. How has the manager made the store more financially successful?

        Who are the managers who really know their customers among...

     ...Small retailers (Category A, companies with 1-49 stores)?

     ...Medium retailers (Category B, companies with 50-199 stores)?

     ...Large retailers (companies with 200+ stores)?

2011 Store Manager Award Winners

Shawn Commons, PriceRite Supermarket

Alan Bussey, Brookshire Grocery Store

Kristi Masterson, Hy-Vee, Inc.

For more information, contact Meredith Esbeck at 202.220.0728 or by email.